Botsmith
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Features

Everything your bot can do, and where you do it.

Turn on only what you need. Every module is set up by describing it in chat, and every one can be changed the same way.

Building your bot

  • Reads what you already have. Menu photos, price lists, service lists, PDFs and videos become a working catalogue.
  • Asks, never interrogates. One round of up to six button questions, with "Skip" wherever it is optional.
  • Test mode in the thread. Chat with your own bot before anyone else can.
  • Edits show a diff. Every change is previewed and applied with one tap. "Undo last change" is always there.
  • Version history. Roll back to any earlier version in one tap.

What your customers get

  • Taps, not typing. Buttons and lists for anything that can be listed, with pagination for long menus.
  • Guided forms. Bookings, enquiries and checkout run as short in-chat forms.
  • Typed questions understood. Customers can ask in their own words and get grounded answers, on every plan.
  • Hours-aware replies. Closed-shop answers that say when you open, not silence.
  • You, one tap away. "Talk to us" hands the conversation to you at any point.

Modules you switch on.

Availability and limits are set by your plan. Pills show the plan a module needs.

Catalogue & menu

All plans

Items, categories, prices, photos, veg flags, and an "out of stock today" toggle.

Orders & cart

All plans

Cart, notes, pickup or delivery, COD and UPI, and a status pipeline you drive with buttons.

Bookings

All plans

Services, durations, availability rules, a slot picker, and 24-hour and 2-hour reminders.

Questions & answers

All plans

Answers pulled from your own material. Anything unanswered comes to you with one-tap "Add answer".

Reminders

All plans

Bookings, payments due and order status. Ask for a custom one in a sentence.

Invoices & payments

Growth

GST-ready invoice PDFs, payment links, UPI intents, receipts and overdue nudges.

Contacts

All plans

Customers saved as you serve them. Tags and notes on Growth; segments and lifetime value on Business.

Broadcasts

Growth

Opt-in only, template-based, with audience filters, frequency caps and results.

Reviews

All plans

A "how was it?" after each order. Low scores reach you before they reach the internet.

Reports

All plans

A PDF that answers "how did I do?" in five seconds. Weekly on Starter, daily and scheduled on Growth.

Integrations

Growth

Google Sheets, Calendar, Razorpay and Stripe on Growth. Shopify, Zoho and webhooks on Business.

Team handoff

Business

Five seats, routing rules and response targets so conversations do not sit unanswered.

Every plan includes a 14-day trial with everything Growth has, so you can try the Growth modules before you choose.

Some modules arrive after launch. Limits and availability are configurable, so what your plan includes can change — the pricing page always shows the current defaults.

Trust is a feature.

Messaging rules exist to protect the people you serve. Botsmith enforces them for you rather than leaving it to your judgement. Read the messaging policy.

Opt-in is recorded.

Every marketing message needs a yes, and we keep the record of it.

STOP always works.

STOP and UNSUBSCRIBE opt a customer out immediately, on every bot, permanently.

Your bot stays in scope.

It answers about your business and declines everything else. It never gives medical, legal or financial advice.

Deletion on request.

You or your customers can ask us to delete data, and we do it. Request deletion.

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