What is refundable
- The 30-day money-back guarantee. Ask within 30 days of your first charge and we refund it in full, no reason needed.
- A pro-rata refund of the current period if you ask within 7 days of the charge and you have not published a bot in that period. Once a bot is live it has been sending messages on your behalf, and we have paid to run it.
- Any amount we charged in error, always and in full.
- A duplicate charge, always and in full.
What is not refundable
- Partial months on a monthly plan after the 7-day window.
- Periods where the service worked as described but you did not use it.
- Accounts we suspended for breaching the acceptable use policy.
- Payment gateway fees, where the gateway does not return them to us.
Refunds and your data
A refund ends the subscription; it does not delete your data on its own. Your bot pauses and nothing is deleted, and from that day the lapsed-account schedule in the cancellation policy applies: uploaded media after 90 days, the remaining personal data after 365, with warnings and a download link before each.
How to ask
Message "refund" to the Botsmith bot, or email support@botsmith.in from the address on the account. Tell us which charge and why.
- We acknowledge within 1 business day.
- We decide within 5 business days and tell you either way, with a reason.
- Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank.
If you disagree
Reply and say so — a person will look at it again. You may also contact our grievance officer, Ayaan Ansari, at grievance@botsmith.in.
Contact
Questions about this document go to support@botsmith.in, or by post to Atomos Technologies OPC Private Limited, Howrah, West Bengal, India.